Shipping Policy

At Cayden Explores, we are committed to delivering your fishing gear, hiking gear, and travel tech quickly and securely. Please read our shipping policy carefully to understand how we process and ship orders worldwide.

1. Shipping Locations

  • We offer worldwide shipping to most countries.
  • Some remote locations may have limited delivery options or longer shipping times.

2. Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • If an item is out of stock or delayed, we will notify you via email.

3. Shipping Methods & Estimated Delivery Times

  • Standard Shipping: 7-14 business days
  • Express Shipping: 3-7 business days (available in select locations)
  • Delivery times may vary due to customs clearance, weather conditions, or unforeseen delays.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and chosen shipping method.
  • Free shipping may be available for orders exceeding a specific amount (check our promotions).
  • International orders may be subject to customs duties, import taxes, or other fees, which are the responsibility of the customer.

5. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • You can track your package through the courier’s website.
  • If you do not receive tracking information, please contact our support team.

6. Lost, Stolen, or Damaged Packages

  • Lost Packages: If your order does not arrive within the estimated time, please contact us. We will work with the courier to resolve the issue.
  • Stolen Packages: Cayden Explores is not responsible for stolen packages after delivery. Please ensure a secure delivery location.
  • Damaged Packages: If your package arrives damaged, please take photos of the item and packaging and contact us within 48 hours.

7. Address Changes & Delivery Issues

  • Ensure that your shipping address is correct at checkout.
  • If you need to change the address after placing an order, contact us immediately. Address changes cannot be made once an order is shipped.
  • If a package is returned due to an incorrect address, reshipping fees will apply.

8. Delayed or Failed Deliveries

  • Customs Delays: International shipments may be held for clearance, causing delays.
  • Missed Deliveries: If delivery is missed, the courier may attempt redelivery or hold the package at a local facility.
  • Failed Deliveries: Orders returned to us due to refusal or incorrect addresses will require additional shipping fees for reshipment.

9. Contact Us

For any shipping-related questions or concerns, reach out to us at [email protected]

We appreciate your trust in Cayden Explores and look forward to equipping you for your next adventure!