At Cayden Explores, we are committed to providing high-quality fishing gear, hiking gear, and travel tech to fuel your adventures. If you are not completely satisfied with your purchase, we are here to help.
Returns
- You may return an item within 14 days of receiving it.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (receipt or order confirmation) is required for all returns.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to our error.
Exchanges
- We only replace items if they are defective or damaged upon arrival.
- If you need an exchange, contact us within 7 days of receiving the item.
Non-Returnable Items
- Used or damaged items (not due to manufacturing defects).
- Items returned beyond the 14-day return period.
- Personalized or customized products.
How to Start a Return
- Contact our customer support team at [email protected] with your order details.
- Wait for return approval and shipping instructions.
- Ship the item back to our designated return address.
- Receive your refund or replacement once the return is processed.
For any questions or concerns, feel free to reach out to us—we’re here to help make your experience with Cayden Explores seamless and hassle-free!